This privacy policy outlines how we collect, use, and disclose your personal information when you visit our website

this policy states that:

  • We may collect certain information about you, but you have control over how much you share.
  • Third-party service providers that assist us will be bound to protect your information.

Please read the entire policy carefully as it governs your use of our website and signifies your consent to the collection and use of your information.


What personal data do we collect and why do we collect it?


1-Information you provide while using our services on

To use our services, we require and collect certain personal information about you, including:

Account Information: When you sign up for our services, you create a user account or “Stemate Account.” To provide you with access to your individual user account for, we need certain information from you, such as your first name, last name, and email address.

Live Chat Information: Our services include live chat support for customer assistance. When you contact one of our representatives with a question, issue, or problem, we will ask for your contact information and a summary of the issue. We may also request other information that could help us resolve the issue.


If you leave a comment on our website, we collect the information you provide in the comments form, along with your IP address and browser user agent string. This is to help us detect and prevent spam. Once your comment is approved, your profile picture will be visible to the public in the context of your comment.


If you upload images to our website, please avoid including location data (EXIF GPS) in the image files. Visitors to our website may download and extract any location data from images on the site.

We collect this information as it is necessary to fulfill our contractual obligations to you and to comply with our legal obligations. Failure to provide this information may prevent us from providing you with all of our services or resolving any issues you may have.

We retain your account information until you delete your Stemate Account. Additionally, we keep some of your information to comply with our legal obligations, such as resolving disputes, enforcing agreements, supporting business operations, and improving our services.

Your Consent obtainment

1-The automatically collected information from your use of our website, app, and software services


2-Information Collection for Transactions:

STEMATE collects information related to payment transactions made through our different services, including the course name, payment instrument used, date and time, payment and tax amount, credit card number, credit card expiration date, and cardholder name (if provided). We may also collect basic information such as your first name, last name, phone number, address, country, state, city, postal code, and other details related to the transaction.


3-Marketing Purposes:

If we request your personal information for a secondary reason, such as marketing, we will either ask for your expressed consent directly or provide you with the opportunity to decline.

How we use the information we collect about you

The information we collect about you is used, stored, and processed to provide, maintain, and enhance our services. Our aim is to create a secure and trustworthy environment for both you and us, while fulfilling our legal obligations. We process this information based on our legitimate interest in improving our services, and also when it is necessary to fulfill our contractual obligations with you.

  • To provide, improve and develop our services
  • To create and maintain a safer and trusted environment for both the parties
  • To provide, personalize, and improve our advertising and marketing.


To help protect your information against unauthorized access, loss, destruction, or alteration, we are continuously implementing security measures. We follow the industry best practice to ensure your information is not misused or accessed by any other party.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How we use cookies

We may use the information from your use of our services for the below objectives: To recognize your computer when you visit our website.

  1.       To track you as you navigate through our website.
  2.       To analyze the use of the website.
  3.       To improve website usability.
  4.       To help administer the website.
  5.       To personalize the website for you, including targeting advertisements and promotional marketing which may be of your interest.

Period for which personal data will be stored

We will store your personal data as long as necessary to provide the functionality of the Services. For example, we may store your personal data as long as your personal data is posted on or connected with any Events that you have attended, and/or as long as the Client is using such data for their own business purposes. We may also store your personal data as long as required by law.

Changes to this privacy policy

We reserve all rights to change or modify our privacy policy at any time without prior notice and hence, we advise you to please review it frequently. Any privacy policy related changes or modifications will be posted here for your reference, those changes will be effective immediately.

If our store is acquired by or merged with another company, your information and data may be transferred to the new owners, so that we may continue selling products/services to you.

Your rights

Finally, you may have certain rights under the Data Protection Laws with respect to your personal data. Such rights may include, but are not limited to, the right to request access to your personal data, that your personal data be corrected or deleted, to restrict the processing of your personal data or to object to the processing of your personal data. To exercise such rights, you may contact us at Specifically, and without limiting your rights under the Data Protection Laws, you may do any of the following:

  1. request access to your personal data to be able to correct, amend, or delete such personal data where it is inaccurate or has been processed in violation of the Privacy Shield Principles,
  2. request that your personal data not be used for a purpose that is materially different from the purposes for which it was originally collected or for purposes subsequently authorized by you; or

3.request that we do not disclose your personal data to third parties (other than those that are acting as our agent to perform tasks on our behalf, such as payment and data processors).

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at